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Player’s claim for free spins is delayed.
The player from Austria requested for self-exclusion from the casino after depositing more than €2,000. Despite multiple attempts to request account closure, the casino allowed further deposits of over €1,000. The player from Canada had requested self-exclusion due to heavy losses but instead of taking action, his account manager had encouraged him to rethink his decision.
WinSpirit aims to process withdrawals quickly, but processing times can vary depending on the payment method used. Yes, players can cancel an active bonus through the “Bonuses” section of their profile. However, any bonus funds will be removed from the account upon cancellation. WinSpirit Casino offers tools and resources to help players stay in control of their gambling. The casino operates under a license from the Government of Curaçao, which means it complies with international gaming standards.